Customer Support

PRICING

Unless specified otherwise, all pricing on the Eleven Wolves website is in Australian dollars and includes goods and services tax (gst). Prices do not include your shipping and delivery charges. These will be calculated and added separately to your order at checkout. Prices are subject to change. For international customers, if the current exchange rate should change before your order is accepted, you will be charged at the new rate.

COLOUR

We have made every effort to ensure that our products are displayed as accurately as possible on the website to avoid any disappointment on delivery. Eleven Wolves cannot guarantee that your computer monitor will accurately display the correct colour of our products.

AVAILABILITY OF GOODS

All orders are subject to availability of stock. We will make every effort to ensure that the website accurately displays all goods available for purchase. If the product is unavailable and listed as limited edition we will be unable to restock that item.

SOLD OUT ITEMS

Eleven Wolves reserves the right to cancel any order. Products displayed may be discontinued or out of stock before we can update the website. If the item ordered is not available, we will notify you as soon as possible by email or telephone, using the e-mail address or number provided by you. A refund on any goods not available will be offered and paid using the original payment method received. If a specific size or colour is not listed on the website it is currently out of stock or sold out.

ONLINE SALES ONLY

All Eleven Wolves products are available only from our official online store. 

SIZING GUIDES

All Eleven Wolves product sizes are based on standard Australian sizing. If you think that you need help establishing what size you are, please refer to our sizing guides. I like to keep sizing as consistent as possible. However, due to variances in fabric types and manufacturing, some sizing may vary. If you need further help, please contact me.

PAYMENT OPTIONS

Australia
Payment for your order must be received in full before any ordered goods will be shipped. Your preferred payment option can be selected from a choice presented at checkout. The name that will appear on your payment statement will be Eleven Wolves. For all Australian purchases, we accept the following payment methods:

Visa
MasterCard
PayPal
Afterpay
zipPay

Please do not send cash or request COD as refusal may offend. Do not include your credit card number in any email communication. We like to keep your information as safe and secure as possible.

International
For all international purchases, we accept the following payment methods:

Visa
MasterCard
PayPal
Afterpay
zipPay

Please do not send cash or request COD as refusal may offend. The name that will appear on your payment statement will be Eleven Wolves. Do not include your credit card number in any email communication. We like to keep your information as safe and secure as possible.

USA & INTERNATIONAL SALES TAX

For all U.S.A and International purchases, your countries applicable import duties and sales tax will be charged on the total amount of products purchased, including shipping & handling fees, for all orders. They will need to be paid by the customer placing the order. We do not pay import duties or taxes. The import duties and tax charges will change from country to country.