Eleven Wolves registered company in Australia.
How we gather your personal information
Contact information is requested and collected when you purchase or order a product from the Eleven Wolves website, subscribe to a service, chat with us on the phone, create an online account, communicate with us through third-party social media sites, register to receive marketing communications or participate in contests, sweepstakes, surveys or promotions etc. We also use ‘cookies’ to assist in providing our customers with the best shopping experience. Providing your personal information is voluntary. If you choose not to provide all of the information we request, we may not be able to provide outstanding services, assistance or supply Eleven Wolves products.
What information we gather
We collect the following information from you.
shipping and billing address
payment card information
a record of your product purchases
Using your information
With the information you have correctly provided we are able to process transactions, confirm and track your order, send receipts and administrative messages. We are able to reply directly to customer service requests, manage your online account, subscription or registration plus analyse preferences, website usage trends and statistics. We can process and deliver contest, promotion and sweepstakes entries and rewards. If you have consented to receive marketing communications via your email address, which you provided, we will inform you of new products, brand happenings, about us, events and services and promotional offers. We utilise your contact information to enhance and personalise your positive shopping experience with us online. We can use the information to improve our products and services.
Sharing of information
We will not share your information with vendors, consultants or any other third party service providers. Your information is strictly used for internal purposes only. We will not sell, distribute or lease your personal information to any third parties.
What is a ‘cookie’? A “cookie” is a small data file that is placed on the hard drive of your computer when you visit a web site. You can learn all about cookies here, https://en.wikipedia.org/wiki/HTTP_cookie
We maintain reasonable safeguards to help protect the confidentiality and security of the information that you provide to use from loss, theft, misuse and unauthorised access. Providing any information to us is done so at your own risk. We protect your information to the extent permitted by applicable Australian law. We recommend that you keep your passwords in a secure place and always log out of your account and close your browser window when no longer in use.
Updating information about you
If you would like to update, correct or delete your online account information, log into your “my account page” or email your change request along with your correct full name, address and contact telephone number to firstname.lastname@example.org
Opting out of marketing
We will only send direct marketing communications to you if you have registered and/or consented to receiving such news from us. If you no longer wish to receive direct marketing from OKKI, please let us know. You can email us at email@example.com with your correct full name, address and contact telephone number or click the unsubscribe link at the end of all emails to be removed from all future updates.