Privacy Policy

About our privacy policy

 

Eleven Wolves registered company in Australia.

The Eleven Wolves privacy policy outlines what contact information we may gather from you, how we use, manage and protect this information and the choices you have to update this information or opt out from our company, marketing and sales communications. By using our website or sharing your contact information with us, you are consenting and accepting to the practises described in this policy. We respect your privacy and recognise your need for reliable information with regard to your informations intended use. We may make changes to this policy so please stay up to date by revisiting this page frequently. Eleven Wolves promises to keep your information safe.

 

How we gather your personal information

 

Contact information is requested and collected when you purchase or order a product from the Eleven Wolves website, subscribe to a service, chat with us on the phone, create an online account, communicate with us through third-party social media sites, register to receive marketing communications or participate in contests, sweepstakes, surveys or promotions etc. We also use ‘cookies’ to assist in providing our customers with the best shopping experience. Providing your personal information is voluntary. If you choose not to provide all of the information we request, we may not be able to provide outstanding services, assistance or supply Eleven Wolves products.

 

What information we gather

 

We collect the following information from you.

name

postal code

shipping and billing address

telephone number

email address

payment card information

birth date

a record of your product purchases

demographic information

 

Using your information

 

With the information you have correctly provided we are able to process transactions, confirm and track your order, send receipts and administrative messages. We are able to reply directly to customer service requests, manage your online account, subscription or registration plus analyse preferences, website usage trends and statistics. We can process and deliver contest, promotion and sweepstakes entries and rewards. If you have consented to receive marketing communications via your email address, which you provided, we will inform you of new products, brand happenings, about us, events and services and promotional offers. We utilise your contact information to enhance and personalise your positive shopping experience with us online. We can use the information to improve our products and services.

 

Sharing of information

 

We will not share your information with vendors, consultants or any other third party service providers. Your information is strictly used for internal purposes only. We will not sell, distribute or lease your personal information to any third parties.

 

How we use cookies

 

What is a ‘cookie’? A “cookie” is a small data file that is placed on the hard drive of your computer when you visit a web site. You can learn all about cookies here, https://en.wikipedia.org/wiki/HTTP_cookie

When you visit and interact with our website or emails, we use cookies to gather information about you and your browsing and purchasing behaviour. This information allows us to improve our service, make your online shopping experience better, understand which pages of our site and the most popular (web page traffic), understand campaign effectiveness, track emails and their success rate, links clicked and their conversion. We also use cookies to tailor our products, services and advertising to suit the personal interests of you. A cookie does not allow us access to your computer or any information about you, other than the details you choose to supply willing with us. Your web browser may be set to automatically accept cookies by default. You can choose to remove or reject cookies, however, this could affect the functionality of our website and your online experience. We recommend that you keep cookies enabled. By not disabling your cookies you accept the collection and storage of any personal information cookies contain. For information about disabling flash cookies, see www.adobe.com/products/flashplayer/security.

 

Security

 

We maintain reasonable safeguards to help protect the confidentiality and security of the information that you provide to use from loss, theft, misuse and unauthorised access. Providing any information to us is done so at your own risk. We protect your information to the extent permitted by applicable Australian law. We recommend that you keep your passwords in a secure place and always log out of your account and close your browser window when no longer in use.

 

Updating information about you

 

If you would like to update, correct or delete your online account information, log into your “my account page” or email your change request along with your correct full name, address and contact telephone number to elevenwolvesclothing@gmail.com

 

Opting out of marketing

 

We will only send direct marketing communications to you if you have registered and/or consented to receiving such news from us. If you no longer wish to receive direct marketing from OKKI, please let us know. You can email us at elevenwolvesclothing@gmail.com with your correct full name, address and contact telephone number or click the unsubscribe link at the end of all emails to be removed from all future updates. 

 

Feedback

 

To assist us in providing an informative privacy policy, we welcome your feedback. You can contact us with an email to elevenwolvesclothing@gmail.com.  We will respond swiftly.