POSTAGE AND HANDLING CHARGES
Local and International shipping and handling fees are calculated in the Elevenwolves online store when you check-out.
SHIPPING WITHIN AUSTRALIA & DELIVERY TIMES
All Eleven Wolves orders are delivered within Australia by Australia Post parcel bags. Orders under $300 AUD, shipped to an Australian postal address, will be charged a flat fee of $10.00 AUD. If you cannot wait for your goods express post can be selected at checkout and charged at a premium postage fee. Orders over $300 AUD will be shipped locally for FREE. The estimated delivery times shown on our website are provided by Australia Post. Your Elevenwolves goods should arrive at the delivery address you have provided within 3-7 business working days after dispatch from Elevenwolves. Please allow for delays during seasonally heavy delivery times, sales periods and public holidays. Delivery times are estimates and not guaranteed time frames. Elevenwolves is not responsible for Australia Post delivery delays.
SHIPPING INTERNATIONALLY & DELIVERY TIMES
All international Eleven Wolves orders are delivered with DHL including tracking number. Estimated delivery times are 4 to 20 working days, depending on your location. If you are not home to accept your delivery, local postal guidelines will apply. Please allow for delays during seasonally heavy delivery times, sales periods and public holidays. We do not pay import fees, duties or taxes. The import duties and tax charges will change from country to country and are the responsibility of the customer placing the order. All delivery times are estimates and not guaranteed time frames. Eleven Wolves is not responsible for DHL delivery delays.
If you have ordered a sizeable amount of Elevenwolves products and they are required to be sent in multiple shipments (either to the same destination or to different destinations), you will be charged separately for each shipment.
We aim to dispatch your order within 2-5 business days after purchase. Customers will be notified via email or telephone of any dispatch delays. Deliveries are posted Monday to Friday during business hours only. Purchases made outside of business hours, weekends or public holidays will be processed within 2 – 5 business working days.
We are unable to ship orders to a P.O. Box address. You must provide a secure street delivery address for your anticipated parcel. Eleven Wolves will not be responsible for lost or stolen parcels. Its better to be safe than sorry
ORDER VERIFICATION & TRACKING
Want to check the status of your order? Simply email our customer service at firstname.lastname@example.org and we will respond within business working hours and as swiftly as possible. Your email must include your Eleven Wolves order number, full name and shipping address.
All international orders processed with DHL can simply be tracked online. Track your order here.